Problem installing PlatformIO

Seems my installer ( ran into a couple of issues:

PlatformIO: Unable to create a virtualenv.
Traceback (most recent call last):
File “C:\Users\ANDR~1\AppData\Local\Temp\d-11706-21024-1ezawx3.4w0shv9529\virtualenv-14.0.6\”, line 2304, in
File “C:\Users\ANDR~1\AppData\Local\Temp\d-11706-21024-1ezawx3.4w0shv9529\virtualenv-14.0.6\”, line 705, in main
File “C:\Users\ANDR~1\AppData\Local\Temp\d-11706-21024-1ezawx3.4w0shv9529\virtualenv-14.0.6\”, line 924, in create_environment
File “C:\Users\ANDR~1\AppData\Local\Temp\d-11706-21024-1ezawx3.4w0shv9529\virtualenv-14.0.6\”, line 877, in install_wheel
call_subprocess(cmd, show_stdout=False, extra_env=env)
File “C:\Users\ANDR~1\AppData\Local\Temp\d-11706-21024-1ezawx3.4w0shv9529\virtualenv-14.0.6\”, line 783, in call_subprocess
% (cmd_desc, proc.returncode))
OSError: Command C:.pioidepenv\Scripts\python.exe -c “import sys, pip; sys…d"] + sys.argv[1:]))” setuptools pip wheel failed with error code 2

PlatformIO tool is not available.
Can not find platformio command. Please install it using pip install platformio or enable built-in PlatformIO tool in Menu: PlatformIO > Settings > platformio-ide package.

Any help would be appreciated :slight_smile:
Prior to PlatformIO I installed Python 2.7.13, in case that helps.

  1. Do you have Anaconda installed in a system?
  2. Do you have non-ASCII symbols in a UserProfile?

I have exactly the same issue.

  1. I do have anaconda 4.4.0. installed. I installed it for ‘Just me’ in C:\Anaconda3. Anaconda is not in my PATH variable.
  2. I don’t have special characters in the userprofiles
  3. This is a corporate PC, there is McAfee antivirus installed that I cannot disable. I can temporarely disable on-access scan, but that did not help.

@mrpraline It was fixed for me by installing virtualenv package in Python manually.